02/22/2023
2:22PM
Frequently Asked Questions (FAQ)

1. Are returns accepted for JAI clothing products?
- No, all sales are final. We do not accept returns. Please review our Return Policy for more information.

2. How can I contact JAI Clothing Brand for inquiries or assistance?
- You can reach us at [contact.justanillusion@gmail.com] for any questions or assistance you may need.

3. What are the estimated shipping times for orders within the U.S.?
- Shipping times for orders within the U.S. typically range from 1 to 3 weeks.

4. What is the estimated shipping time for international orders?
- For international orders, please allow 3 to 5 weeks for delivery.

5. What does "Pre-Order" mean?
- A pre-order is when you purchase an item that is not yet in stock or has not been made. When you place a pre-order, you are reserving the item, and it will be produced and shipped to you once it becomes available.

6. How long does it take for pre-order garments to be made and shipped?
- Pre-order items may take up to 4 to 5 weeks to be produced and shipped to you. Please be patient, as we ensure the highest quality for each piece.

7. Can I cancel a pre-order after I've placed it?
- We do not accept cancellations for pre-order items once the order has been placed. Pre-order items are specially made for you and cannot be canceled or returned.

8. What happens if I receive a defective or damaged item?
- In the unlikely event that you receive a defective or damaged item, please contact us at [contact.justanillusion@gmail.com] within [number of days, e.g., 7 days] of receiving your order. We will review your case and provide a resolution.

9. How can I stay updated on JAI Clothing Brand's latest releases and promotions?
- You can stay informed about our latest products and promotions by following us on Instagram and TikTok @justaniillusion . We also send out occasional newsletters to our subscribers.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™